Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when you use Rockstar Casino services. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, your rights, and how to contact us about your data. Please read it carefully. If you do not agree with our practices, do not use our services.

1. Legal status and service availability

We operate an online gaming and entertainment service that is available in selected jurisdictions. We may be unable to provide services in certain countries and territories. Where our services are unavailable, we will not collect or process your personal data for account activity.

When you contact us about privacy matters, please use the contact details at the end of this policy.

2. Registration, account and identity verification

To create an account and provide services we collect certain personal data. Typical information we collect at registration and during account maintenance includes:

• Contact details (such as name, email address, telephone number)
• Account credentials (username, password) and account settings
• Basic identity and address information when required for verification (for example to comply with legal or regulatory obligations)
• Communications and support history

We may ask you to provide additional identity documents or information if required to verify your identity or to comply with legal or security checks. These checks are performed in line with applicable law and only when necessary.

3. Games, software providers and third-party services

We work with third parties to provide games, content and technical services. To deliver and improve those services we may share limited personal data with game and platform providers, technical partners and service vendors. Shared data is restricted to what is necessary to provide the service (for example account identifiers and usage metadata).

We require our partners to protect personal data in accordance with applicable law and our contractual requirements.

4. Marketing, bonuses and promotions

We use personal data to inform you about offers, promotions and service updates, and to manage any promotional activity in which you participate. This may include:

• Sending promotional messages by email, SMS or other channels (where permitted)
• Tailoring offers and rewards to your interests based on your activity and preferences
• Monitoring and preventing abuse of promotions

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.

5. VIP, loyalty and account profiling

To operate loyalty or VIP programmes we collect and process information about your activity and account history. This may include non-sensitive account and activity records used to determine eligibility, tiering, rewards and personalised service.

We may use automated processes to create profiles for loyalty management. If an automated decision has a legal or similarly significant effect on you, you may request human review and explain your position.

6. Account administration, security and compliance

We process personal data to operate your account, ensure platform security, detect and prevent fraud, and comply with legal obligations. This includes activity logs, device and connection data, and information you provide when contacting support.

We retain only the personal data necessary to perform these tasks and to meet our legal and regulatory responsibilities.

7. Key policies affecting your data

Important policies affecting how we process personal data include:

• Data minimisation: we collect only what is needed for the purposes described in this policy.
• Purpose limitation: we use your personal data only for the stated purposes or compatible purposes.
• Accuracy: we take reasonable steps to keep your data accurate and up to date; you should inform us of any changes.
• Retention: we retain data only as long as necessary to fulfil the purposes, to resolve disputes, to enforce agreements, or to meet legal obligations.

8. Mobile, technical and device data

When you access our service we automatically collect technical information about your device and connection to provide and improve the service. This may include:

• Device and browser type, operating system and version
• IP address, language, time zone and other connection data
• Crash, diagnostic and performance data

We use cookies and similar technologies to enable functionality, remember preferences, analyse usage and support security. You can manage cookie preferences through your browser or device settings. Some features may not work properly if cookies are disabled.

9. Security, data integrity and fair processing

We apply administrative, technical and organisational measures designed to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include access controls, encryption in transit, logging and regular security reviews.

If a personal data breach occurs that creates a risk to your rights and freedoms, we will follow applicable law and notify you and the relevant supervisory authority as required.

10. Responsible gambling and account controls

We process data necessary to support responsible use of our services. This includes handling self-exclusion and other account restrictions when you request them. Requests for self-exclusion or other protective measures should be made directly to our support team. We will process and retain the related data to ensure the measures are respected and to meet legal obligations.

11. Privacy strengths and limitations

We aim to provide clear controls and responsive support to manage your personal data. At the same time, some protections depend on features we or our partners provide. Examples:

• Strengths: clear communication about how we use data, ability to access and correct your information, and security controls to protect data.
• Limitations: some account protections or self-exclusion measures are actioned through our support process and may require you to submit requests directly.

12. General information, your rights and contact details

Your rights under applicable data protection law may include the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where there is no lawful reason for us to retain it
• Request restriction of processing in certain circumstances
• Receive a copy of certain personal data in a portable format
• Object to processing based on our legitimate interests or for direct marketing
• Withdraw consent where processing is based on consent

To exercise any of these rights, or to ask questions about this Privacy Policy, contact us by email at [email protected]. We will respond to verified requests within the timescales required by applicable law.

If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection supervisory authority in your country.

We may update this Privacy Policy from time to time. Where required by law we will provide notice of significant changes. The most recent version will always be posted on our site.